🔁 سياسة الإرجاع (Return Policy)

تاريخ السريان: 2 مايو 2026

1. المقدمة

توضح هذه السياسة شروط إرجاع المنتجات واسترداد الأموال عبر Rawabit.

2. شروط الإرجاع

يمكنك طلب إرجاع إذا:

1. المنتج تالف أو خاطئ
2. خلال [7 أيام] من الاستلام

الشروط:

1. غير مستخدم
2. بحالته الأصلية

3. المنتجات غير القابلة للإرجاع

1. المنتجات القابلة للتلف
2. المنتجات الشخصية
3. المنتجات المفتوحة

4. طريقة الإرجاع

1. من خلال حسابك
2. أو عبر:
3. 📧 support@rawabit.online

5. الاسترداد

1. بعد الموافقة وفحص المنتج
2. خلال 5–10 أيام عمل

6. الاستبدال

يتم فقط في حالة العيب أو التلف.

7. تكاليف الشحن

1. خطأ من البائع: يتحملها البائع
2. سبب شخصي: يتحملها العميل

8. مسؤولية البائع

البائع مسؤول عن جودة المنتج والالتزام بالسياسة.

Return Policy

Effective Date: May 2, 2026

Last Updated: May 2, 2026

1. Introduction

Welcome to Rawabit.

This Return & Refund Policy outlines the terms under which customers can return products and request refunds when purchasing through our platform:

🌐 https://rawabit.online

As a multi-vendor marketplace, returns and refunds may involve both Rawabit and the respective seller.

2. Eligibility for Returns

You may request a return if:

1. The item is damaged, defective, or incorrect
2. The item does not match the description
3. The request is made within [X days — e.g., 7 days] of delivery

To be eligible:

1. The item must be unused and in original condition
2. Must include original packaging, tags, and receipt

3. Non-Returnable Items

The following items are generally not eligible for return:

1. Perishable goods
2. Personal care items
3. Opened or used products
4. Digital products or services
5. Items marked as non-returnable

4. Return Process

To initiate a return:

1. Log in to your account on Rawabit
2. Go to your order history
3. Select the item and click Request Return
4. Provide reason and upload proof (if applicable)

Or contact us:

📧 support@rawabit.online

5. Refund Policy

Refunds will be processed if:

1. The return is approved
2. The item is received and inspected

Refund Methods:

1. Original payment method
2. Wallet balance (if applicable)

Processing Time:

1. Refunds are processed within [5–10 business days]

6. Exchange Policy

We allow exchanges only if:

1. The item is defective or damaged
2. Replacement stock is available

Otherwise, a refund will be issued.

7. Shipping Costs

1. If the return is due to seller error (wrong/damaged item):
2. → Shipping cost is covered by the seller
3. If the return is due to customer preference:
4. → Customer may bear return shipping cost

8. Vendor Responsibility

Since Rawabit is a multi-vendor platform:

1. Sellers are responsible for product quality and accuracy
2. Sellers must honor valid return requests
3. Rawabit may intervene in disputes to ensure fairness

9. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account
2. Contact your payment provider
3. Contact us at: support@rawabit.online

10. Contact Us

For any return or refund inquiries:

1. 🌐 https://rawabit.online
2. 📧 support@rawabit.online