❌ سياسة الإلغاء (Cancellation Policy)

تاريخ السريان: 2 مايو 2026

1. المقدمة

توضح هذه السياسة كيفية إلغاء الطلبات في Rawabit.

2. إلغاء الطلب

قبل الشحن:

1. يمكن الإلغاء مجانًا

بعد الشحن:

1. لا يمكن الإلغاء
2. يمكن طلب إرجاع

3. طريقة الإلغاء

1. من الحساب
2. أو عبر:
3. 📧 support@rawabit.online

4. الاسترداد

1. خلال 5–10 أيام عمل

5. إلغاء من البائع

في حالة:

1. نفاد المنتج
2. خطأ في السعر

يتم رد المبلغ بالكامل.

6. حق Rawabit

يمكن إلغاء الطلب في حالات:

1. الاشتباه في الاحتيال
2. مشاكل الدفع

7. الطلبات غير القابلة للإلغاء

1. بعد الشحن
2. المنتجات المخصصة

8. الدفع عند الاستلام

1. الإلغاء قبل الشحن فقط
2. الإلغاء المتكرر قد يؤدي لتقييد الحساب

Cancellation Policy

Effective Date: May 2, 2026

Last Updated: May 2, 2026

1. Introduction

Welcome to Rawabit.

This Cancellation Policy explains how users can cancel orders placed through our platform:

🌐 https://rawabit.online

As a multi-vendor marketplace, cancellation terms may involve both Rawabit and the respective seller.

2. Order Cancellation by Customers

You may cancel an order under the following conditions:

Before Shipment:

1. Orders can be canceled free of charge before they are shipped
2. You can cancel directly from your account or by contacting support

After Shipment:

1. Orders cannot be canceled once shipped
2. You may request a return after delivery (see Return & Refund Policy)

3. How to Cancel an Order

To cancel your order:

1. Log in to your account
2. Go to My Orders
3. Select the order
4. Click Cancel Order

Or contact us:

📧 support@rawabit.online

4. Refunds for Canceled Orders

If your cancellation is successful:

1. Refunds will be processed to the original payment method
2. In some cases, refunds may be issued to your wallet balance

Processing Time:

1. Refunds are typically processed within 5–10 business days

5. Vendor Cancellation

Vendors may cancel orders if:

1. The product is out of stock
2. There is a pricing or listing error
3. The order cannot be fulfilled

In such cases:

1. Customers will be notified
2. A full refund will be issued

6. Rawabit Cancellation Rights

Rawabit reserves the right to cancel orders in cases such as:

1. Suspected fraud or unauthorized transactions
2. Payment issues
3. System or technical errors

Customers will be informed and refunded accordingly.

7. Non-Cancellable Orders

Certain orders may not be eligible for cancellation, including:

1. Orders already shipped
2. Customized or made-to-order products
3. Digital goods or services

8. Cash on Delivery (If Applicable)

For Cash on Delivery (COD) orders:

1. You may cancel before shipment
2. Repeated cancellations may result in account restrictions

9. Contact Us

For any cancellation-related inquiries:

1. 🌐 https://rawabit.online
2. 📧 support@rawabit.online